Terms & Conditions

General

This is a legally binding contract between the property owners and the tenants. The property owners are also referred to as “we” and “us”.

The tenant is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The tenant is also referred to as “you”.

These Terms & Conditions apply to all properties owned and operated by us: Le Moulin sur Célé, Le Malbec, and La Carral.

The property referred to being:

Le Moulin sur Célé

164 Chemin du Moulin
46160 SAINT-SULPICE
France

Bookings

A booking request is recorded on a provisional basis once submitted. To confirm the booking, a deposit of 25% of the rental amount must be paid by bank transfer within 14 days of the provisional booking being taken. The booking will only be considered confirmed once the deposit has been received in full and the funds have cleared through the banking system.

Credit card details are collected at the time of booking to secure the request, but no payment will be taken from your card. Your booking will be fully confirmed once we have received the deposit. Until then, the reservation remains provisional and may be released if the deposit is not received.

Property Care

To keep the booking process simple and convenient, we do not request a security deposit. We trust our guests to care for the property during their stay. Guests remain responsible for any breakages or damage, and the cost of repair or replacement will be invoiced if required.

At the end of each rental, we kindly ask guests to advise us of any losses, breakages, or damages. This serves in place of a formal inventory and helps us maintain the property for future guests.

The balance of the rental charge is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the tenant. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.

Payments

All payments shall be made in EUR (Euro) via bank transfer, and must be received in full, net of any bank or transfer charges. The rental charge is inclusive of 10% VAT.

Cancellation by the Tenant

Cancellation of the booking by the tenant should be emailed to:

stay@lemoulinsurcele.com

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.

Cancellation Fees

25% (‘The Booking Deposit’) of the total booking amount is non-refundable.
75% of the total booking is refundable if cancelled 6 weeks (or 42 days) prior to the commencement of tenancy.
100% of the total booking amount will be charged if the stay is cancelled on or less than 14 days prior to the start date, or for a ‘no show’.

The Lessor is not obliged to pay any refund should the lessee cancel within 6 weeks of the commencement of tenancy. However the lessor will make every endeavour to re-lease the property for the period and reimburse the lessee up to the amount charged to the new lessee.
Note: this may well be less than the original charge due to the last minute nature of the new tenancy.

All reservations, amendments or cancellations are valid only if advised and accepted in writing.

In the event of a cancellation at any time prior to the commencement of the tenancy, the Security Deposit of €500 will be returned in full.

Cancellation by the Property Owner

We will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and we have to cancel the booking, the property owner will endeavour to find the tenant suitable alternative accommodation. If suitable alternative accommodation cannot be found, the tenant shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The tenant accepts that no refunds are available for such discrepancies.

We reserve the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the tenant to leave the property without any refund if, in the property owner’s opinion, the behaviour of the tenant and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the tenant and their party to leave the property, without refund, should the behaviour of the tenant and/or their party be considered by the property owner to be unreasonable.

Number of Guests

The maximum number of people entitled to stay at each property is strictly limited as follows: Le Moulin – 10 guests, Le Malbec – 2 guests, and La Carral – 4 guests. Only the individuals named on the booking form are permitted to stay. If it is found that more people than agreed are using any of the properties, this will be considered a breach of contract, and the tenant and their party will be required to leave immediately without any refund. Sub‑letting or assignation of the let is strictly prohibited.

Pets

Pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The tenant shall be liable for all damage caused by his/her pet or any pet belonging to the tenant’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

For hygiene and safety reasons, pets are strictly prohibited from entering the swimming pool or pool area.

Arrival and Departure Time

Check in: After 16:00
Check out: Before 10:00

Every effort will be made to have the property available from 17:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure.

Check in and check out times can be flexible provided guests understand that the times have to be pre-arranged and are subject to availability.

Information about keys and how to collect them will be provided once full payment has been received.

Liability

The property owner takes no responsibility for the personal possessions of the tenant or the tenant’s party. Vehicles and possessions are left entirely at the risk of the tenant.

Children must be supervised at all times.

Safety & Insurance

You are the guardians of the property during your visit, so keep it safe for other families to enjoy.
Candles and fireplaces must be supervised and used in a safe manner:

Always put the fire guards in place if you leave the room, if only for a minute.
Always put out all candles if you leave the room, if only for a minute.

Our insurance policy requires that all windows are closed and outside doors are locked whenever tenants are away from the property.

Please close all sun umbrellas at night and on windy days – gusts of wind can blow them over and break them.

When open, windows should be secured against the wall – gusts of wind can otherwise cause broken panes. Equally, French windows should be kept closed on windy days and nights.

Note for guests with small children:
All the gates to the pool area are lockable. The entrance to the old mill can also be locked.

Cleaning

We hope the tenant and party will treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages

The tenant should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the tenant to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Terms & Conditions